Expertise inSalesforce
4CECloud Labs is founded with the vision of creating best-in-class customer experience (CE) solutions that drives the businesses. 4 pillars that are fundamental to our ethos are following, Aligning to customer strategy, Adapting to customer culture, Bringing Industry best practices and Innovation in customer experience and technology We constantly strive to create value for businesses leveraging these pillars
- Sales & CPQ
- Service and Experience Cloud
- Marketing Cloud
- Commerce Cloud
- CRM Analytics
- Mulesoft
About4CECloud Labs
We are a team of passionate CX experts with decades of industry experience in Designing, Consulting, Implementation, Delivery and Training.
We transform the customer experience of organizations by leveraging Salesforce and Oracle capabilities to ensure the organizations derive maximum value out of their CX applications through customer-centric approach.
OurServices
4CECloud Labs is a one-stop destination for all your Salesforce and Oracle needs. Our renowned Salesforce and Oracle experts assist you with the Implementation, Development, Consulting and Managed Services. We help B2B and B2C companies solve their business problems with technology and get the best out of Salesforce and Oracle applications to elevate their businesses to the next level.
Advisory Services
In alignment with our vision of making CX as an avenue to generate new business, Our team of Salesforce architects can help organizations strategize their Salesforce implementations and optimize their Salesforce applications. We assess your CRM and front end applications to identify the gaps or impediments to smooth functioning of our CX applications.We bring in best practices from our past engagements to do Salesforce health checks, performance optimizations, migrations, cloud readiness, solution design and deployment.
- Assessment :We help in utilizing the features of salesforce that are less utilized with a sharp focus on business processes. We leverage our deep expertise in Salesforce ecosystem to analyze business processes and performance of applications to identify the gaps and suggest best practices that can improve user adoption
- Training : We train the business users and concerned stakeholders of the organization to ensure smooth change management and maximize user adoption
- Planning and Architecture :We can help create solution architecture for new applications, help in planning of integrations, consolidations, migrations, and license optimization. We help in designing and delivering new projects that helps organizations stay current with the needs of the business
- Optimizing Customization :Our team looks into your business needs and reviews customizations in alignment with your business goals.We use declarative approach to suggest optimized custom solutions
Staffing
Salesforce has been growing at a great pace across the industries in the world. Salesforce staffing has become a critical way of ensuring the smooth delivery of Salesforce services with lesser investment of money and higher control over the delivery.
4CECloud Labs provides highly skilled and experienced resources like developers, architects, business analysts, testers and consultants specific to your Salesforce applications and your business needs.
Get instant access to a large pool of high-quality resources who can fulfill your needs and can work in your timezone. Outsource with confidence and setup your tech team within 15 days.
Managed Services
We can manage and provide end-end support of Salesforce applications that covers Administration, architecture, development, integrations, and Consulting. Our Centre of Excellence ensures that the organizations focus on their core business rather than technology. 4CECloud Labs SMEs work directly with your business and IT teams to achieve the business objectives. Our unique managed service framework helps you to automate the routine tasks and save the efforts of various stakeholders year on year. Our governance model ensures the close monitoring of the relevant business KPIs.
Integrations
4CECloud Labs seamlessly integrates data and applications to ensure that all the applications run coherently and support scalability of the business. Some of the custom integration services that are offered by 4CECloud Labs include API, SOAP, ETL, REST/RESTful.
Migration
The Salesforce data migration process is a critical task that needs a well thought out plan. It requires right migration tools that vary with the business scenario. 4CECloud Labs consultants can understand the complexities in migrations including user mapping, data security , space, clean up, back up, timelines and Orgs to handle in the best way.
Migration
The Salesforce data migration process is a critical task that needs a well thought out plan. It requires right migration tools that vary with the business scenario. 4CECloud Labs consultants can understand the complexities in migrations including user mapping, data security , space, clean up, back up, timelines and Orgs to handle in the best way.
Salesforce QA
Most of the organizations run into excessive operational costs due to manual testing of Salesforce applications. 4CECloud Labs can automate the testing for all kinds of applications like Salesforce classic, Lightning and visualforce.
Siebel Implementations and configurations
- Loyalty Management
- Industry loyalty – Retail, Airline, Hospitality
- Coalition programs
- Digital/Engagement Loyalty
- MDM/UCM
- Order Management
Customizations, Integrations, and data migrations
- Migration Support services for on-premises to cloud projects
- Siebel Open UI and Siebel configuration
- Siebel to SaaS base Cloud migrations
Siebel Upgrades
- IP 20, IP 21
Flexible support offerings and resource allocation
- 24/7 Global Delivery
OurVision
We want to revolutionize the customer experience of the organizations and simplify the use of technology by leveraging leading packaged and custom applications. We want to reform customer experience as a new avenue to generate new business besides customer delight.
OurMission
4CECloud Labs envisions to transform the customer experience of organizations by leveraging our 4 pillars namely Aligning to customer strategy, Adapting to customer’s culture, Bringing Industry best practices and Innovation in customer experience. We bank on our core strengths I.e, strong partnerships with application vendors and technically sound resources with deep domain expertise
OurValues
We strongly believe that our core values will define our approach towards our vision. We believe in Thoughtful communication, Trust and transparency, Customer Success and Innovation in technology and delivery
Contact Us
What are you interested in? We are here to hear it from you!